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Exclusive Books is a market leader

You can shop in confidence knowing that Exclusives.co.za is the on-line wing of Exclusive Books, which has been serving customers for more than five decades and has an excellent track record. So relax, you're in safe hands.

 

Exclusives' guarantee

Our security guarantee is simple: if your credit card has been used without your consent as a direct result of any purchases you made on our web site, we will refund you the full amount of the fraudulent charge.

You must still, however, follow the normal reporting procedure with your financial institution.

Concerned about security issues? This site is certified by Thawte to ensure that our web server is a secure electronic commerce solution. Click the logo to see the current status of our Thawte security certificate.

P3P Policies declare the data they collect in groups (also referred to as "statements").

This policy contains 2 data groups. The data practices of each group will be explained separately.

 

Group "Online User Information"


We collect the following information:

 
Full IP address
HTTP cookies
Transaction history
User's interaction with a page or resource
Unique identifiers

 

This data will be used for the following purposes:

 

  • Web site and system administration. (The user is allowed to opt out of this usage).
  • Research and development. (The user is allowed to opt out of this usage).
  • One-time tailoring. (The user is allowed to opt out of this usage).
  • User analysis. (The user is allowed to opt out of this usage).
  • User profiling and decision-making. (The user is allowed to opt out of this usage).

This data will be used by ourselves and our agents.

 



Your IP Address is automatically collected and used for the following purposes:

 

  • Quality control - to evaluate the technical performance of our web site.
  • Diagnosing problems with our server
  • Administration of our web site.
  • Gather broad demographic information
  • Assessing the utility and popularity of our product features and site areas.

 

Exclusives uses HTTP cookies on its web site. These cookies only contain your customer ID (an internally generated code) or an anonymous session ID. The cookie is used to welcome you to our web site and keep track of your shopping basket. Please note that disabling the cookies function on your web browser will prevent you from making any purchases on our web site. You may, however, still place a manual order by telephone.

 

Group "Other Information"

 

We collect the following information

 

  • Purchase information
  • Preference data
  • Demographic data

 

This data will be used for the following purposes:

  •  Web site and system administration. (The user is allowed to opt out of this usage).
  • Research and development. (The user is allowed to opt out of this usage).

 

Opting out

 

You are able to opt out of the following usages of HTTP cookies, IP address info, and statistics about your visits and clicks on our web site:

 

  • Web site and system administration
  • Research and development
  • User analysis
  • User profiling and decision making.

 

Once you are certain that you would like to have your information excluded from the above practices, please send an e-mail with your e-maiil address and the subject line 'opt out' to privacy@exclusives.co.za

 

This data will be used by ourselves and our agents.

 

Delivery services


Our web site uses an order form for customers to request information, products or services. This information is used to contact you, should there be a problem with processing your order or request. We will also use this information to inform you, via e-mail, about information about our product and services.

 

If you do not want to receive any information about our products or services, or if you want us to remove you from our list of registered users, please e-mail us at info@exclusives.co.za.

 

The Promotion of Access to Information Act, Act 2 of 2000, gives you, the user, the right to request access to any information that we may have concerning you. For your convenience, you can view and update this information once you have logged into your account at http:///www.exclusives.co.za/

 

Cookies

 

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

 

Our site makes use of cookies for the following purposes:

 

  • Site administration
  • User targeting
  • User analysis
  • Individual-based decision making
  • Research and development
  • Keeping track of user's shopping bag

 

Disabling cookies will make it impossible for you to place orders on our site. You may, however, still place a manual order by telephone.