Get FREE delivery to all EXCLUSIVE BOOKS stores nationwide. FREE delivery to your door on all orders over R350. Please note that this excludes all international deliveries.

FAQs

ORDERS:

Placing an order

Search for the items you would like to purchase and click ADD TO CART on the right-hand side of the relevant items. Once you have added everything you want to your cart, click on MY CART.

STEP 1: MY CART

Here you can view the items you are about to purchase. Once you have confirmed the items and quantities, click CHECK OUT to proceed.

STEP 2: CHECKOUT DETAILS

Here you can choose if you would like your order to be sent together or as items become available, and where you would like it to be delivered (either an address of your choice or any Exclusive Books store). Once you have filled in the required information, click PROCEED TO PAYMENT.

STEP 3: PAYMENT DETAILS

Here you can redeem any Gift Cards, Digital Vouchers or Fanatics Rewards you might have available. Once you have applied any available vouchers to your order, you can choose to pay for the remaining amount via Credit Card or EFT. If you choose Credit Card, enter the required information and click PLACE ORDER. If you choose EFT, the page will expand to show our banking details. Once you have made a note of these, click PLACE ORDER. You will now need to make the EFT payment via your online banking or at your nearest bank branch.

STEP 4: ORDER COMPLETE

Your order has been received. You will receive an Order Confirmation email, as well as a Payment Confirmation Email once payment is received.

Please note that in the case of EFT payment, customers have 7 working days to make payment and orders are only confirmed on receipt of proof of payment.

Order queries or cancellations

If you have any queries regarding an order or if you would like to cancel an order please contact Customer Care on info@exclusivebooks.co.za or 0800 332 550 or +27(0)11 798 0111. Please make sure to include your order number in the subject line of your email.

 


DELIVERY INFORMATION:

EB Online provides various ways of shipping your products to you.

Delivery to an Exclusive Books store - Free

Local courier - R60

Local postal - R100

FREE DELIVERY TO YOUR DOOR ON ALL ORDERS OVER R350
Please note that this offer excludes all international deliveries.

International Deliveries

International courier rates are calculated zonally. If you choose to split your order into multiple shipments, then each shipment will be charged at the zonal rate.

Zone 1 - R650

Botswana, Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia, Zimbabwe

Zone 2 - R1000

Bahrain, India, Israel, Jordan, Kenya, Kuwait, Mauritius, Nigeria, Pakistan, Saudi Arabia, Sri Lanka, Sudan, United Arab Emirates

Zone 3 - R1350

Australia, Austria, Belgium, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom

Zone 4 - R1500

Brazil, Bulgaria, Canada, China, Czech Republic, Estonia, Hong Kong, Indonesia, Iceland, Japan, Malaysia, New Zealand, Oman, Philippines, Poland, Qatar, Seychelles, Singapore, Slovenia, Slovakia, South Korea, Taiwan, Thailand, United States of America, Vietnam

Zone 5 - R1550

Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, American Samoan, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Congo, Cook Islands, Columbia, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Equatorial Guinea, El Salvador, Eritrea, Ethiopia, Faroe Islands, Fiji Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Honduras, Hungary, Iran, Iraq, Ivory Coast, Jamaica, Kirghizstan, Kiribati, Kazakhstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Madagascar, Maldives, Mali, Martinique, Mauritania, Mexico, Monaco, Moldova, Mongolia, Montserrat, Morocco, Myanmar, New Caledonia, Niger, Nicaragua, Netherlands Antilles, Nepal, Nauru, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion Island, Romania, Russian Federation, Rwanda, San Marino, Samoa, Senegal, Serbia and Montenegro, Sierra Leone, Solomon Islands, St Kitts, St Lucia, St Vincent, Surinam, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tunisia, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Yemen


MY ACCOUNT:

How to register

To register go here. You will need to enter an email address and a password.

How to edit your details or change your password

Sign in here, go to MY ACCOUNT and click on My Details to edit your details or change your password.

How to edit your saved addresses or add a new address

Sign in here, go to MY ACCOUNT and click on My Address Book to edit your saved addresses or add a new address.

Forgot your password?

Click here to request a password reset, enter your email address and we’ll send you an email with a reset password link.

 


FANATICS:

How to link your existing Fanatics card to your EB Online account

Sign in here, go to MY ACCOUNT and click on the LINK YOUR CARD button.

How to join Fanatics online

Sign in here, go to MY ACCOUNT and click on the JOIN NOW button.